Shipping an indoor playground is no small task. These are large, complex projects with hundreds — sometimes thousands — of components. We’ve been shipping playground equipment globally for over 30 years, with products installed in more than 100 countries. Our logistics team knows exactly how to pack, protect, and deliver your playground safely, anywhere in the world.
| Order Type | Production Time | Notes |
|---|---|---|
| Standard Products | 15–30 days | Applies to approximately 80% of orders |
| Custom Structures | 25–45 days | Larger or highly customized projects |
| Trampoline Parks | 30–45 days | Includes all trampoline mats, frames, and accessories |
| Ninja Warrior Courses | 20–35 days | Custom course designs may vary |
Lead times begin after design approval and receipt of payment. Production timelines will be confirmed in your order contract.
Before your playground leaves our factory, we go through a thorough preparation process:
All iron and plastic parts are trial-assembled at our factory to verify fit and function. This catches potential issues before shipping — not on your site.
We take detailed photos of the assembled playground before disassembly and packaging. These are sent to you for review before the final payment is due.
Within 5 business days of order confirmation, we send you the 3D installation diagram — your visual guide for assembling the playground on-site. Every numbered part in the diagram corresponds to a real, labeled component.
Same-material parts are grouped together for efficient unpacking:
We use a multi-layer packaging system to ensure zero damage during transit:
Best for large orders and international shipping.
For urgent spare parts or small components.
In select regions, we offer door-to-door delivery including customs clearance.
We provide all necessary shipping documents for customs clearance:
Documents are sent via DHL courier or Telex Release (electronic) based on your preference.
We support the following international trade terms:
| Term | Description |
|---|---|
| EXW (Ex Works) | Buyer arranges pickup from our factory |
| FOB (Free on Board) | We deliver to the port of loading; buyer handles ocean freight |
| CIF (Cost, Insurance & Freight) | We cover shipping and insurance to the destination port |
| DDP (Delivered Duty Paid) | Door-to-door delivery including customs and duties (select regions) |
Your preferred term will be specified in the sales contract.
We strongly recommend purchasing shipping insurance for your order. Insurance covers:
Insurance typically costs 0.3–0.5% of the goods’ value — a small price for complete peace of mind.
| Destination Region | Sea Freight (approx.) | Air Freight (approx.) |
|---|---|---|
| North America (West Coast) | 15–20 days | 3–5 days |
| North America (East Coast) | 25–35 days | 5–7 days |
| Europe | 25–35 days | 5–7 days |
| Middle East | 15–25 days | 4–6 days |
| Southeast Asia | 7–15 days | 3–5 days |
| South America | 30–45 days | 7–10 days |
| Australia | 15–25 days | 5–7 days |
| Africa | 25–40 days | 7–10 days |
| Russia / Central Asia | 20–35 days | 5–8 days |
Transit times are estimates and may vary based on shipping route, port congestion, and customs processing.
When your playground arrives, follow these steps:
A: Total delivery time = production lead time (15–45 days depending on order type) + sea freight transit time (7–45 days depending on destination). Most international orders arrive within 45–75 days from order confirmation.
A: Each component is individually protected — pipes are wrapped and bundled, plastic parts are foam-wrapped, soft play items are vacuum-sealed, and hardware is bagged and labeled. Everything is then strategically loaded into containers to maximize space and prevent damage.
A: We provide commercial invoice, packing list, bill of lading, certificate of origin, and customs declaration documents. These are sent via DHL courier or Telex Release.
A: We ship to over 100 countries worldwide. If your country isn’t listed, contact us — we’ll find a solution.
A: Under FOB and CIF terms, the buyer handles customs clearance at the destination port. Under DDP, we handle everything door-to-door. We provide all necessary documents to facilitate smooth clearance.
A: First, photograph the damage and report it to us within 48 hours. If you have shipping insurance, file a claim. We will ship replacement parts as quickly as possible at no cost to you.
A: Yes. We provide the bill of lading number and container tracking information so you can monitor your shipment’s progress throughout transit.
A: This depends on the size and scope of your playground. Our logistics team calculates the optimal container configuration and shares it with you before shipping. Small projects may fit in a 20GP container; large projects may require multiple 40HQ containers.
A: Yes. We strongly recommend it and can arrange coverage on your behalf. The cost is typically 0.3–0.5% of the goods’ value.
A: Absolutely. If you have a preferred freight forwarder, we’ll coordinate with them for pickup, loading, and documentation.
A: Port delays can happen due to customs inspections, congestion, or documentation issues. We provide all correct documents to minimize this risk. If delays occur, we’ll assist with any documentation needed to resolve the situation.
A: Spare parts are typically shipped via air freight for speed or consolidated with other orders for cost savings. Small parts (hardware, connectors) can be sent via express courier (DHL, FedEx, UPS).
Questions about shipping to your location? Contact us for a customized shipping quote and delivery timeline. 🚢📦