Warranty information for our indoor playground equipment.
Indoor Playground Warranty Policy
Comprehensive Warranty & After-Sales Support
We stand behind every product we manufacture. Our warranty reflects our confidence in the quality, safety, and durability of our playground equipment — and our commitment to your long-term success.
Our Warranty Promise
We understand how critical playground equipment is to children’s safety and your park’s daily operations. That’s why we provide comprehensive warranty coverage for every product, backed by our professional support team from installation through everyday use.
Our warranty isn’t just a commitment to product quality — it’s a guarantee for the worry-free operation of your business. During the warranty period, we will quickly resolve any equipment issues to keep your park running smoothly.
Choosing us means double protection: safety and quality — delivering continuous happy moments to your customers.
Warranty Periods by Component
| Component Category | Warranty Period | Covered Items |
|---|---|---|
| LLDPE Plastic & Fiberglass Parts | 3 Years | Tunnels, swing seats, seesaws, watchtowers, cubes, slides, panels, junction tubes, plastic houses, themed roofs, and other plastic/fiberglass components |
| Metal Structural Parts | 3 Years | Galvanized steel pipes, cast aluminum fasteners, metal supports (excluding shooting game hardware such as guns, cannons, and ball blasters), all stainless steel hardware (bolts, screws, nuts, washers) |
| Soft Play Components | 1 Year | Platforms, themed panels and roofs, decorative cartoon boards, soft wall cushions, climbers, stairs, ball pit fences, bridges, and other PVC leather-covered sponge or wood items |
| Electronic Parts | 1 Year | Motors, control boards, sensors, interactive game electronics, LED lighting systems (excluding damage caused by power surges or improper voltage) |
| Trampoline Mats & Springs | 1 Year | Trampoline jumping mats, spring sets, frame padding (excluding damage from excessive weight beyond rated capacity) |
| Safety Nets | 1 Year | Nylon/polyester safety nets, rope netting structures, connection clips and carabiners |
| EVA Floor Mats | 1 Year | High-density EVA foam flooring, interlocking floor tiles (excluding surface wear from normal daily use) |
Warranty Commencement
The warranty period commences on the date the playground equipment is received by the customer and installation has been completed, and terminates at the end of the period stated above.
For projects installed by our professional team, the warranty begins upon final inspection sign-off after installation is complete.
For DIY installations, the warranty begins upon confirmed delivery receipt of all components.
Warranty Coverage
This warranty covers products that are:
- ✅ Unloaded from shipping containers in accordance with our instructions
- ✅ Erected properly and in conformity with our installation guidelines — whether by our professional installation crews or following our provided diagrams and manuals
- ✅ Maintained and inspected in accordance with our Inspection & Maintenance Manual
- ✅ Subjected to normal use for the purpose for which the equipment was designed
- ✅ Not moved, in whole or in part, after initial installation
- ✅ Not modified, altered, or repaired by unauthorized persons in any way that affects the condition or operation of the equipment
What the Warranty Does NOT Cover
The following items and situations are excluded from warranty coverage:
- ❌ Cosmetic damage — surface scratches, dents, marring, fading, discoloration, corrosion, warping of recycled plastic lumber, and cracking or peeling of surface coatings or paint
- ❌ Normal wear and tear — repairs for items such as replacing zip ties or hose clamps, repairing netting, fixing loose bolts or fittings, replacing safety flooring or padding (we provide remote assistance via phone or email at no charge)
- ❌ Acts of God — damage caused by hail, flooding, lightning, tornadoes, sandstorms, earthquakes, windstorms, or other natural disasters
- ❌ Environmental factors — damage from wind-blown sand, salt water, salt spray, or airborne emissions from industrial sources (sulfur, acids, corrosive chemicals beyond normal photochemical smog)
- ❌ Vandalism — intentional damage or misuse
- ❌ Improper use — failure due to loading or use beyond the capacities stated in the assembly manual
- ❌ Improper installation — installation on uneven, unleveled, or soft ground by unauthorized parties
- ❌ Labor for inspections — on-site inspection labor costs
- ❌ Incidental or consequential damages — indirect losses, lost revenue, or business interruption
- ❌ Compressor neglect — failure to properly maintain compressors, including releasing liquid from condensation lines per manufacturer’s instructions, voids compressor warranty
- ❌ Power-related damage — damage from power surges, incorrect voltage, or electrical issues not originating from our equipment
How to Make a Warranty Claim
To make a valid claim under this warranty, please follow these steps:
- Document the issue — Take clear photos and/or videos of the defect or damage
- Prepare a written statement — Include a specific description of the defect, the affected component(s), and when the issue was first noticed
- Gather supporting documents — Provide a copy of the original invoice, maintenance records, and any requested photos/videos
- Submit your claim — Send all materials to our warranty support team via email, WhatsApp, or phone
Our team will review your claim and respond within 48 hours with a resolution plan, which may include:
- Shipping replacement parts at no cost
- Providing remote repair guidance
- Dispatching a technician (for claims that cannot be resolved remotely)
After-Warranty Support
Our commitment doesn’t end when the warranty expires. We offer:
- 🔧 Lifetime technical support — ongoing consultation via phone, email, or WhatsApp
- 📦 Spare parts availability — replacement parts available for purchase at competitive pricing for the lifetime of the equipment
- 📋 Annual maintenance reminders — optional service to help you keep your playground in top condition
- 🛠️ On-site service dispatch — available at cost upon request
Maintenance Requirements
To keep your warranty valid, please follow these maintenance guidelines:
- 🔍 Weekly inspection — Check all bolts, fasteners, net tension, and slide surfaces for wear or loosening
- 🧹 Monthly cleaning — Clean plastic and metal surfaces with mild soap and water. Avoid abrasive cleaners or harsh chemicals
- 📝 Quarterly review — Follow the Inspection & Maintenance Manual provided with your equipment. Document all inspections
- ⚠️ Immediate action — If any safety issue is identified, close the affected area immediately and contact us for guidance
- 🔩 Tightening schedule — Re-torque all structural bolts after the first 30 days of operation, then quarterly thereafter
Important: Failure to maintain and inspect the equipment according to our guidelines may void the warranty.
Warranty Transferability
This warranty is valid for the original purchaser and is non-transferable. If the playground equipment is sold or relocated to a new owner, the warranty does not transfer to the new owner.
However, we are happy to provide technical support and spare parts to subsequent owners at standard pricing.
Extended Warranty Options
For customers seeking additional peace of mind, we offer extended warranty plans:
| Plan | Duration | Coverage |
|---|---|---|
| Standard | As listed above | Manufacturing defects and structural failures |
| Extended Plus | +2 Years | Includes standard coverage + wear-and-tear items (nets, floor mats, zip ties) |
| Premium Care | +3 Years | Full coverage including on-site annual inspections, priority parts shipping, and dedicated support account manager |
Contact our sales team for pricing and details on extended warranty plans.
FAQ — Frequently Asked Questions
Q1: How long is the warranty on indoor playground equipment?
A: Warranty periods vary by component: LLDPE plastic and metal structural parts are covered for 3 years; soft play components, electronics, trampolines, safety nets, and EVA mats are covered for 1 year.
Q2: When does the warranty period start?
A: The warranty begins on the date the equipment is received by the customer and installation is completed.
Q3: Does the warranty cover shipping costs for replacement parts?
A: During the warranty period, replacement parts are provided free of charge. Shipping costs for parts are typically covered by us, but this may vary based on your location and the nature of the claim.
Q4: Can I install the playground myself and still have warranty coverage?
A: Yes. DIY installations are covered as long as you follow our installation diagrams, manuals, and video guides. Proper installation per our instructions is required for warranty validity.
Q5: What voids the warranty?
A: The warranty is voided by: improper maintenance or cleaning, unauthorized modifications or repairs, use beyond rated capacity, installation on uneven ground, vandalism, and damage from natural disasters or extreme environmental conditions.
Q6: Do you provide an Inspection & Maintenance Manual?
A: Yes. Every order includes a comprehensive Inspection & Maintenance Manual with schedules, checklists, and step-by-step guidance for keeping your playground safe and in good condition.
Q7: How quickly do you respond to warranty claims?
A: We respond to all warranty claims within 48 hours. For urgent safety-related issues, we provide immediate guidance via phone or WhatsApp.
Q8: What if I need a replacement part after the warranty expires?
A: We guarantee spare parts availability for the lifetime of the equipment. Parts can be purchased at competitive pricing, and we provide installation guidance at no charge.
Q9: Is the warranty transferable if I sell my playground?
A: No. The warranty is valid for the original purchaser only. However, we provide technical support and spare parts to subsequent owners at standard rates.
Q10: Do you offer extended warranty plans?
A: Yes. We offer Extended Plus (+2 years) and Premium Care (+3 years) plans that include expanded coverage, on-site inspections, and priority support. Contact our sales team for details.
Q11: Does the warranty cover damage from heavy usage or overcapacity?
A: No. Damage caused by use beyond the rated capacity or loading specifications stated in the assembly manual is not covered under warranty.
Q12: What should I do if I notice a safety issue?
A: Immediately close the affected area, stop usage, and contact our support team via WhatsApp, phone, or email. We will provide urgent guidance and a resolution plan as quickly as possible.
Questions about our warranty? Contact us anytime — we’re here to help. 🤝
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