We stand behind every product we manufacture. Our warranty reflects our confidence in the quality, safety, and durability of our playground equipment — and our commitment to your long-term success.
We understand how critical playground equipment is to children’s safety and your park’s daily operations. That’s why we provide comprehensive warranty coverage for every product, backed by our professional support team from installation through everyday use.
Our warranty isn’t just a commitment to product quality — it’s a guarantee for the worry-free operation of your business. During the warranty period, we will quickly resolve any equipment issues to keep your park running smoothly.
Choosing us means double protection: safety and quality — delivering continuous happy moments to your customers.
| Component Category | Warranty Period | Covered Items |
|---|---|---|
| LLDPE Plastic & Fiberglass Parts | 3 Years | Tunnels, swing seats, seesaws, watchtowers, cubes, slides, panels, junction tubes, plastic houses, themed roofs, and other plastic/fiberglass components |
| Metal Structural Parts | 3 Years | Galvanized steel pipes, cast aluminum fasteners, metal supports (excluding shooting game hardware such as guns, cannons, and ball blasters), all stainless steel hardware (bolts, screws, nuts, washers) |
| Soft Play Components | 1 Year | Platforms, themed panels and roofs, decorative cartoon boards, soft wall cushions, climbers, stairs, ball pit fences, bridges, and other PVC leather-covered sponge or wood items |
| Electronic Parts | 1 Year | Motors, control boards, sensors, interactive game electronics, LED lighting systems (excluding damage caused by power surges or improper voltage) |
| Trampoline Mats & Springs | 1 Year | Trampoline jumping mats, spring sets, frame padding (excluding damage from excessive weight beyond rated capacity) |
| Safety Nets | 1 Year | Nylon/polyester safety nets, rope netting structures, connection clips and carabiners |
| EVA Floor Mats | 1 Year | High-density EVA foam flooring, interlocking floor tiles (excluding surface wear from normal daily use) |
The warranty period commences on the date the playground equipment is received by the customer and installation has been completed, and terminates at the end of the period stated above.
For projects installed by our professional team, the warranty begins upon final inspection sign-off after installation is complete.
For DIY installations, the warranty begins upon confirmed delivery receipt of all components.
This warranty covers products that are:
The following items and situations are excluded from warranty coverage:
To make a valid claim under this warranty, please follow these steps:
Our team will review your claim and respond within 48 hours with a resolution plan, which may include:
Our commitment doesn’t end when the warranty expires. We offer:
To keep your warranty valid, please follow these maintenance guidelines:
Important: Failure to maintain and inspect the equipment according to our guidelines may void the warranty.
This warranty is valid for the original purchaser and is non-transferable. If the playground equipment is sold or relocated to a new owner, the warranty does not transfer to the new owner.
However, we are happy to provide technical support and spare parts to subsequent owners at standard pricing.
For customers seeking additional peace of mind, we offer extended warranty plans:
| Plan | Duration | Coverage |
|---|---|---|
| Standard | As listed above | Manufacturing defects and structural failures |
| Extended Plus | +2 Years | Includes standard coverage + wear-and-tear items (nets, floor mats, zip ties) |
| Premium Care | +3 Years | Full coverage including on-site annual inspections, priority parts shipping, and dedicated support account manager |
Contact our sales team for pricing and details on extended warranty plans.
A: Warranty periods vary by component: LLDPE plastic and metal structural parts are covered for 3 years; soft play components, electronics, trampolines, safety nets, and EVA mats are covered for 1 year.
A: The warranty begins on the date the equipment is received by the customer and installation is completed.
A: During the warranty period, replacement parts are provided free of charge. Shipping costs for parts are typically covered by us, but this may vary based on your location and the nature of the claim.
A: Yes. DIY installations are covered as long as you follow our installation diagrams, manuals, and video guides. Proper installation per our instructions is required for warranty validity.
A: The warranty is voided by: improper maintenance or cleaning, unauthorized modifications or repairs, use beyond rated capacity, installation on uneven ground, vandalism, and damage from natural disasters or extreme environmental conditions.
A: Yes. Every order includes a comprehensive Inspection & Maintenance Manual with schedules, checklists, and step-by-step guidance for keeping your playground safe and in good condition.
A: We respond to all warranty claims within 48 hours. For urgent safety-related issues, we provide immediate guidance via phone or WhatsApp.
A: We guarantee spare parts availability for the lifetime of the equipment. Parts can be purchased at competitive pricing, and we provide installation guidance at no charge.
A: No. The warranty is valid for the original purchaser only. However, we provide technical support and spare parts to subsequent owners at standard rates.
A: Yes. We offer Extended Plus (+2 years) and Premium Care (+3 years) plans that include expanded coverage, on-site inspections, and priority support. Contact our sales team for details.
A: No. Damage caused by use beyond the rated capacity or loading specifications stated in the assembly manual is not covered under warranty.
A: Immediately close the affected area, stop usage, and contact our support team via WhatsApp, phone, or email. We will provide urgent guidance and a resolution plan as quickly as possible.
Questions about our warranty? Contact us anytime — we’re here to help. 🤝